How do we measure performance?
For more than 9 years INI Group has measured performance in our continuous Quality Assurance and Improvement Program. Our system is based on CARF accreditation standards that address stakeholder satisfaction, service effectiveness and program efficiency.
INI Group Quality Assurance and Improvement Systems are designed to ensure that service standards are maintained, that resources are used efficiently and that issues are identified and addressed in a timely manner. We set performance goals and measure how effective they are being implemented in real-time. We continuously ask our consumers, guardians and support coordinators for their input. We conduct frequent internal reviews and are subject to annual external audits.
Accreditation
Our programs and services are accredited by CARF International (The Commission of Accreditation of Rehabilitation Facilities).
CARF, formed in 1966, acts to enforce and reinforce the axiom that, "quite simply the quality [in a human service agency] that matters is the quality of life of the individual receiving services, and services of high quality are ones that make substantial positive contributions to the quality of life of the individual and to their communities."
*For more information of CARF International please visit: http://www.carf.org