Quality Control

Maintaining the expectations we set and philosophy we live as an organization is crucial to our success with the people we support. To ensure our expectations are being met, we have a quality control team that conducts unannounced visits to every one of our homes. 

There are four focus areas that we monitor:

  1.  Cleanliness

  2.  Documentation

  3.  Staff knowledge of person receiving support

  4.  Interaction between the staff and the person being supported.

We want to see clean homes. We expect to see all documentation (progress notes, medication logs, any other log that may be at the home, i.e weight log, sleep log, blood sugar log, etc.) filled out accurately and completely. We ask questions to ensure that our staff is well aware of the supports the individual they are with need, and appreciate them as a person. Most importantly, we monitor the interaction between the staff and person being supported. We want to see smiles and hear laughter. We want a happy pleasant environment. The people we support lead challenging lives. Anything we can provide to enhance their quality of life and see it reflected in their demeanor is truly gratifying.

When an inspector notices an area of concern, they give on-the-spot coaching to the staff to remedy the issue. If it is a recurring theme additional training and follow through will be provided to ensure our expectations are honored.

Our inspectors have built lasting relationships with the people we support. They are visitors in their homes, and are often offered snacks or drinks, as well as invitations to play games. Part of the job duties of the inspectors is to model healthy interactions for our staff. The inspectors have received ongoing training through numerous Gentle Teaching workshops and classes.

Since the implementation of the quality control arm of our organization, we have seen the quality of our services improve across the board.